IndySoft Status

All Systems Operational

About This Site

Welcome to IndySoft's Status Page. This page offers performance information for the following IndySoft services: IndySoft Cloud Software, IndySoft Customer Portal and the IndySoft Website.

Check back here any time to view the current status of the services listed below. For additional information or to report a problem, please email support@indysoft.com or contact us at 877-463-9763.

Uptime over the past 90 days. View historical uptime.
IndySoft Cloud Software Operational
90 days ago
99.99 % uptime
Today
Americas Operational
90 days ago
99.98 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Middle East and Africa Operational
90 days ago
100.0 % uptime
Today
IndySoft Customer Portal Operational
90 days ago
100.0 % uptime
Today
IndySoft WebSite ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 1, 2025

No incidents reported today.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Service Outage: East US Region
Resolved - We are pleased to confirm that the service outage affecting our East US region has been fully resolved as of 4:45 PM EST.

Final Status:
- All systems are operating normally
- Full service has been restored

Root Cause: An automated security policy update was incorrectly deployed to production systems at 2:05 PM EST, affecting performance for active user sessions in the East US region. The policy has been reverted and safeguards added to prevent recurrence

Actions Taken:
- Identified and reverted the problematic configuration
- Validated all systems are functioning correctly
- Implemented additional deployment safeguards

We sincerely apologize for any disruption this may have caused to your operations. We take service reliability seriously and are committed to preventing similar incidents in the future.

If you continue to experience any issues, please contact our support team immediately at support@indysoft.com.

Thank you for your patience and understanding during this incident.

Sincerely, IndySoft Cloud Team
Jun 25, 15:56 EDT
Update - We are continuing to investigate this issue.
Jun 25, 15:55 EDT
Update - This is an update regarding the service outage affecting our East US region cloud-based systems as of 3:20 PM EST.

Services Affected: East US region
Status: Issue appears to be mitigated - service restoration in progress

Impact: Most users should now experience normal performance

What We've Done:
- Identified and isolated the affected virtual machines
- Migrated traffic to healthy servers
- Implemented temporary mitigation measures
- Currently monitoring system stability

What We're Still Doing: Our engineering team continues to investigate the root cause to ensure this issue doesn't recur. While services appear to be stabilizing, we are:
- Monitoring all systems closely for any recurring issues
- Analyzing logs to determine the underlying cause

Current Recommendation: Users who previously experienced issues should now be able to access services normally. If you continue to experience problems, please log out and back in to ensure you're connected to an updated server pool.

Next Update: We will provide another update by 4:15 PM EST or sooner if the situation changes. A full root cause analysis will be provided once our investigation is complete.

We appreciate your patience as we work to ensure full system stability.

Thank you for your understanding.
Jun 25, 15:44 EDT
Update - We are continuing to investigate this issue.
Jun 25, 14:34 EDT
Investigating - We are currently experiencing a service outage affecting our cloud-based systems. Our team identified the issue at 2:05 PM EST and is actively investigating the root cause.

Services Affected: East US region
Impact: Some virtual machines are experiencing intermittent connectivity issues and slow response times. We have removed affected servers from the pool

What We're Doing:
Our engineering team is working with highest priority to identify and resolve the issue. We are currently investigating all possible causes and will implement a solution as quickly as possible.

Immediate Action:
If you are experiencing issues, please try logging out completely and logging back in. This will connect you to a healthy server.

Next Update:
We will provide an update within the next 60 minutes, or sooner if the situation changes.

We sincerely apologize for any inconvenience this may cause to your operations.

Thank you for your patience and understanding.
Jun 25, 14:33 EDT
Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

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